Last updated: October 2025
We understand that circumstances can change. Our Cancellation Policy is designed to be as flexible as possible while allowing us to process and ship orders efficiently.
1. Cancellation Window
You may cancel your order within 12 hours of placing it, provided the order has not yet been dispatched. Once an order is packed and handed over to the courier, it cannot be cancelled.
2. How to Cancel an Order
To cancel an order within the allowed window:
- Log in to your account and go to My Orders.
- Select the order you wish to cancel.
- Click "Cancel Order" and confirm.
Alternatively, you can contact our support team with your order number and we will process the cancellation on your behalf.
3. Orders That Cannot Be Cancelled
The following orders are not eligible for cancellation:
- Orders that have already been dispatched or are out for delivery.
- Orders placed during flash sales or special promotional events (marked as non-cancellable).
- Customised or personalised orders.
4. Refund After Cancellation
If your cancellation request is approved:
- Prepaid Orders: The full amount will be refunded to your original payment method within 5–7 business days.
- Cash on Delivery Orders: No payment was made, so no refund is applicable.
- Store Credits: If you prefer, we can issue store credits which can be used on your next order.
5. Cancellation by Subhvastram
We reserve the right to cancel any order due to:
- Product unavailability or stock running out after order placement.
- Incorrect pricing or product information due to a technical error.
- Suspected fraudulent activity.
In such cases, you will be notified promptly and a full refund will be issued.
6. Contact Us
For cancellation requests or queries, please contact our support team as soon as possible with your order ID.