Last updated: October 2025
At Subhvastram, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, and phone number when you register.
- Order Information: Billing address, shipping address, and payment details when you place an order.
- Communication Data: Messages you send us via the contact form, email, or customer support.
- Usage Data: Pages visited, products viewed, and search queries on our website (via cookies and analytics tools).
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, and send order confirmations and shipping updates.
- Create and manage your account.
- Respond to your queries and provide customer support.
- Send promotional emails and offers (only if you have opted in).
- Improve our website, products, and services.
- Comply with legal obligations.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Delivery Partners: To ship your orders to you.
- Payment Gateways: To securely process your payments.
- Analytics Providers: To understand how our website is used (data is anonymised where possible).
- Legal Authorities: If required by law or to protect our legal rights.
4. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your account and data at any time.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt out of marketing communications at any time.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at our Contact page or email us at support@Subhvastram.com.